In order for Suppliers to send recall notifications to affected Provider locations or sites, Suppliers must upload the locations they have on file for Providers to NotiSphere. These sites are usually Ship-To locations recorded in the Supplier's internal system, and each location has a unique ID. These locations are mapped to Providers within NotiSphere. Providers must verify that these locations are accurate to ensure that the Supplier's recall notifications reach the correct site.
Location Verification Process for Providers
Before a Supplier can send an electronic notification to a Provider via NotiSphere, the Provider must verify that:
The location (or site) belongs to their organization.
They wish to receive electronic notifications for that location.
This is generally a one-time activity Provider Administrators will perform when a new Supplier begins to use NotiSphere.
There are three location statuses that are used to tell the supplier whether to send product notices electronically or by their standard processes:
Covered locations are managed by the designated recall coordinator at your organization. Electronic notifications will be sent by the supplier for locations marked as covered.
Not-Covered locations are not managed by a Recall Coordinator. They will continue to receive mailed, paper recalls from the Supplier.
Invalid locations are locations that do not belong to your organization. They may no longer be a part of your organization or the Supplier may have mapped them to your account by mistake. These will be removed from your view.
How to Verify Locations
1. Click on Location Verification under Organization Settings. The Provider's NotiSphere Administrator will see a list of locations. Those locations requiring verification will show a blank under the status area.
2. Select the location to verify.
3. Choose Covered, Not Covered, or Invalid
Below is an example of what the list would look like once the location verification is complete.
