Creating Backorders and Other Product Disruption Events

In addition to Recall Events, Suppliers have the ability to create Product Disruption events for issues such as Backorders and Market Events. Use this functionality to communicate to Providers your organization's plans to mitigate impact of the event.

Creating Product Disruption Events

Administrators and Product Disruption Coordinators will see the Product Disruption tab on their platform view. Click on the Product Disruption tab to see a list of Product Disruption events for your organization. Take a look at the product update announcement for an example of a Product Disruption event.

1. Click on Add to create a new event
2. Enter required information in the fields listed - field list details are provided below
3. Attach any relevant documents
4. List links to any helpful online content under Additional Resources
5. Enter a brief Description of the event
6. Enter guidance you wish to provide in the Alternatives & Conservation Measures area

Click Next at the bottom of the screen

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Click Next at the bottom of the screen

Product List

Adding products is optional. To add specific product click Add Product and enter product information. For more information on adding a Product list, please read this article.

Actions

Include any actions you want your Providers to complete or questions you would like them to answer in regard to this event. It is recommended that you include at least one question or action. Consider the following.

"Please inform others in your organization who may be impacted by this disruption event" with a response type of Check Box

Affected Locations

Add the list of Affected Locations related to this disruption event. For more information, please see Step 4 in the article about creating a recall event

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Required Fields Descriptions

Product Disruption Name - this will be the name listed for the event.

Product Disruption ID - this will be listed as the ID for the event

Type - drop down list of available Product Disruption events, e.g. Market Event, Shortage

Disruption Date - date the disruption begins

Next Expected Update - let your providers know when they should expect an update from you

Description - provide a description of the event as well as the ways your organization is planning to address potential impact to your customers

Alternatives and Conservation Measures - provide a list of any alternative products or recommended measures for your providers to engage in preparation

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