Administrators can reset a User’s password. Users may reset their own passwords using self-service options.
Password Reset by Administrator
From the Users screen under Organizational Settings, click the three dots next to the name of the user whose password you wish to reset.
Select Send Reset Password Email
An email with a password reset link will be sent to the email address listed in the User's account. Once the User clicks on the link, the system will prompt the User to select a new password.
Self-Service Password Reset
Users can reset their own passwords. Clicking on the "Forgot Password" link will send a password reset email to the User. The User can then select a new password.
Password Requirements
Passwords must be 8 characters or more and contain at least:
one uppercase letter
one lowercase letter
one number
one special character (only those found above numbers 1-9 on a standard keyboard)
