Administrators have the ability to reset a user’s passwords. In addition, users may reset their own passwords using self service options.
Password Reset by Administrator
From the Users screen under Organizational Settings
Click the three dots next to the name of the user whose password you wish to reset
Select Send Reset Password Email
The user will receive an email with a link to reset their password. The email will be sent to the email listed as part of that user's account.
Once the user clicks on the link, the user will be prompted to select a new password
Self-Service Password Reset
Users have the ability to use self-service to reset their passwords. Clicking on Forgot Password link will initiate a password reset email to be sent to the user. The user can then select a new password.
Password Requirements
Passwords must be 8 characters or more and contain at least:
one uppercase letter
one lowercase letter
one number
one special character (only those found above numbers 1-9 on the keyboard)
