Adding and Responding to a Recall Notification - Providers

For paper recalls that come from Suppliers not yet on the NotiSphere platform, managing them is effective and flexible when using NotiSphere. NotiSphere enables the Provider organization to maintain visibility across recall activities with simple approaches.  

‍

‍Receive Recall Notifications and Add to Platform

Start by selecting the Recalls tab on the left side navigation menu.

You will see a list of any existing recalls that have been added by your organization or sent to you electronically from the Supplier.

To add a paper recall, click ‘ADD’ button on the right

Include Recall Details and Attach Notification

1 – Add required recall information found on the notification

2 – Attach a scanned copy of the notification

3 – Enter a brief description and risk to health in the sections below

Click “Save and Close” at the bottom of the page  (You may wish to add Products and Actions, but that is not a necessary step with this approach)

Communicate with Others in Your Organization

If your Recall Coordinator needs to loop in other people in your organization to complete recall actions such as checking inventory, use the Workflow function to do this within NotiSphere. Learn more

Send Recall Response to the Supplier and Complete the Recall

Once sufficient information has been collected from your Delegates, the Recall Coordinator fills out the response form and scans it.

1 - Click "Mark Recall as Complete"

2 - Click "Confirm" – Are you sure you want to mark as complete

3 - Attach scanned Response Form and click Save – a pop up of the email to be sent to the Supplier will appear

4 - (Optional) Include any additional comments you wish to add for the Supplier

5 - Choose Yes to send the email response to the Supplier. Choose No to keep recall in Draft

The email will be sent to the address specified when setting up the recall and should be the email address shown on the recall notification. An example of what will be sent to the Supplier will be shown to you before you click Yes to send