Suppliers and Providers to communicate with one another through the NotiSphere platform on topics related to a particular Recall Event. Each Recall Event includes a Communications tab for this purpose.
To Start a Communicating with a Provider
1. Open or view a recall and click on the Communications tab.
2. Select the Provider from the dropdown and click the Add Conversation button.
The new conversation topic will be listed with the Provider name on the left side along with any other conversations currently under way.
3. Enter your message and click Send.
The Provider will see the message and be able to respond. Suppliers may only initiate a Communication related to a recall that has been acknowledged by the Provider.
Respond to or View an Existing Conversation
There may be several conversations for a particular Recall Event. These will be listed along the left side of the Communications tab.
In the example below, there are two conversations between the Supplier and the Provider, Well Hospital.
1. Click on the conversations to toggle between them to respond to or view the message.
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