NotiSphere enables Suppliers and Providers to communicate with one another within the platform related to a particular Recall Event.
Each Recall Event includes a "Communications" tab for this purpose.
To Start a Communication with Provider
1 - Click on the Communications tab for the Recall Event
2 - Select the Provider from the drop down and Select Add Conversation
The new conversation topic will be listed with the Provider name on the left side along with any other conversations currently under way
3 - Enter your message and click Send
the Provider will see the message and be able to respond. Suppliers may only initiate a Communication related to a recall that has been Acknowledged by the Provider.
Respond to or View an Existing Conversation
There may be several Conversations for a particular Recall Event. These will be listed along the left side of the Communications area.
In this example there are two conversations between the Supplier and the Provider Well Hospital. One is about product replacement the other is about the destroyed product.
1 - Click on the Conversations to toggle between them to respond or view
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