NotiSphere connects Providers and Suppliers so they can communicate more efficiently and effectively on matters related to a particular Recall or Disruption Event. The Communications tab in the NotiSphere platform allows you to reach out to Suppliers with questions and concerns without having to leave the platform or search for the supplier's email address or phone number.
To Start a Communication with a Supplier
Click on the Communications tab for the Event.
Select Supplier Conversations from the selector at the top left.
Any existing conversations will be listed along the left side. In this example, there are two Supplier conversations listed: Product Replacement and Destroyed Product.
Enter your message and click Send. The Supplier will see the message and respond to you.
Internal Notification
Recall Coordinators and Sourcing Coordinators can also communicate to members of your organization using the Communications tab.
Click on the Communications tab for the event.
Choose Internal Notifications from the toggle.
Any individuals who have received the notification will be listed on the left.
Add the Recipient email address. The system will populate the message area with a link to the recall. Make any edits and click Send.
The user will receive an email with a link to the event details, which the user can review without needing a NotiSphere account.
Please note that recipient's email address must include an approved email domain that has been listed in the Organization Settings on the NotiSphere platform. If you expereince issues sending internal emails through the platform, contact your organization's designated NotiSphere Administrator.
Article by
Can't find what you are looking for?
Have you taken a look at our FAQs? If you still aren't finding an answer to your question, please reach out to us.
