When Suppliers and Providers are connected electronically on NotiSphere, it enables them to chat with one another over the platform related to a particular Recall or Disruption Event.
Each electronic Event includes a "Communications" tab for this purpose.
To Start a Communication with a Supplier
Click on the Communications tab for the Event
Select Supplier Conversations from the selector at the top left
Any existing Conversations will be listed along the left side. In this example there are two Supplier Conversations listed - Product Replacement and Destroyed Product.
Enter your message and click Send. The Supplier will see the message and be able to respond.
Internal Notification
NotiSphere enables Recall and Sourcing Coordinators to send a notification about an event to someone internal to the organization.
Click on the Communications tab for the event.
Choose Internal Notifications from the toggle.
Any individuals who have received the notification will be listed on the left.
Add the Recipient email address, the system will populate the message area with a link to the recall. Make any edits. - Click send
The user will receive a standard email with a link to the event details which the user can review easily without the need for a NotiSphere account.
Note - the email address must be consistent with the approved email Domains assigned by your team Administrator.
Article by
Can't find what you are looking for?
Have you taken a look at our FAQs? If you still aren't finding an answer to your question, please reach out to us.
