Adding Locations and Resending Recall Notifications - Suppliers

Add Locations to a Recall

If during the recall process the Supplier determines a need to add additional locations to the recall event, this may be done simply within the active recall.

Step 1 - Click 'Edit Recall'

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Step 2 - Add Locations

Follow the process for importing locations - see Step 4 Loading Affected Location File

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Send Notifications to Added Provider Locations

Once all new locations have been added

Step 1 - Click 'Send Notification'

Step 2 - Choose 'New Providers' from the Send Notification To pop up

Notifications will only be sent to the locations that have not yet received a notification

In the event that notifications have not yet been sent out for the recall, the count for All Providers and New Providers will be the same.

Resend Notification to Provider Locations

In the event you need to resend the notification to Provider Location once the recall is Active (Status of Open), this can be accomplished by following the steps above and selecting All Providers.

Logging Changes

After any changes are made to an active recall event, the system will prompt the user to log the changes.

It is best practice to keep a log of any changes made to an active recall. The log can be viewed under the Change History tab