Any user account or Delegate email used on the platform must have an email domain that has been identified by the Administrator and added to the Organizational Settings. If your Recall Coordinators are received an "email not valid for your organization' message when adding Delegates to a Workflow, this is indicating the email domain has not been added to the Organizational Settings. Please note that only valid organizational domains should be added.
Manage Domains
Only Administrators may Add to the list of valid domains for their organization. Follow these steps:
1 - Navigate to General under Organizational Settings
2 - Click on Add Domain and enter the appropriate domain in the box provided. Click Save
Remove a Domain
To remove a domain, click on the x next the domain listed and save.
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