Providers can communicate with manufacturer sales reps about any supply disruptions through NotiSphere. They can add their sales reps' emails, which will ensure that reps are aware of any activity related to the products they sell and support. As part of the standard processes for managing disruptions, the rep will be copied on any active recalls you create and respond to using NotiSphere.
Ensure the Supplier Sales Rep is Aware of Supply Disruptions
It is helpful for the sales rep to understand what type of recall or other supply disruption activity is occurring in your organization. Once a supplier rep's email has been added, NotiSphere will automatically send them and email telling them that you have created a new recall or that you have responded to an open recall. If the Administrator has enabled this feature in the organization settings, it will be available to all Recall Coordinators and Responders.
When creating a new recall, you will see the Supplier's email populate in the supplier rep field automatically. It is important to use the standardized supplier names from the drop-down menu whenever possible because this will ensure rep emails will populate if available. Once you save the recall, the supplier rep will receive a copy of the recall. This is not the email for the response. You must still enter the recall response email found on the manufacturer documents to ensure the supplier receives the response. The rep email is for information only.
Sending a Response
After your Administrator adds sales rep emails, you will see the supplier rep email populated when you create the recall response. You will still need to add the response email that is found on the manufacturer notification. You may add any additional emails as desired.
Note - The Responder / Recall Coordinator will still include the email address specified on the response form in the Supplier Response Email address box.
Recall Events - Supplier sales reps will receive two informational communications: when the event is created by the Recall Coordinator and when they are copied on the Recall Response documentation sent when the event is complete.
eR Response Users - Supplier sales reps will receive a copy of the Supplier Recall Response documentation when the event is saved and sent.
Examples
1. Enter the Supplier name by using the drop-down feature.
2. Supplier rep emails area will automatically populate with an email address if it exists for that Supplier in the Supplier Contacts area.
Including Your Sales Rep Information
The NotiSphere team will upload your contact list on your behalf. Please include the following information for each sales contact you wish to add:
Supplier Name
Sales Contact First Name
Sales Contact Last name
Sales Contact email
Sales Contact Title
Sales Contact phone number (optional)
View your Supplier Contacts
Administrators may view their list of Supplier sales rep contacts under Organizational Settings --> Supplier Contacts. There, Administrators can manage contacts and monitor status of emails sent through the NotiSphere platform.
