Delegates are internal stakeholders who are a part of the recall management process for your organization. Typically, a delegate will provide information back to the centralized recall coordinator who is managing the recall (e.g., review shelves for affected product, or update training documents and report back).
These recipients do not need to have a NotiSphere application login and password. Delegates can receive email notifications from the recall coordinator via NotiSphere using your own organization e-mail addresses.
These email communications can be informational or contain actions/documentation for delegates to review and complete.
Delegate Receives Email
Below is an example of the email a Delegate will receive. It includes high level information about the recall, any notes the Recall Coordinator included and a link that will take them to the specific actions to take.
How a Delegate Responds to Email Request
The Delegate clicks on the Link within the email which will take them to a recall page within NotiSphere
There the Delegate responds to specified actions indicated by the Recall Coordinator
Once the Delegate clicks Submit Response, a pop up will appear asking for a first and last name. The Delegate completes that pop up and their task is complete.
The Recall Coordinator will see the update to the Delegates action in the Workflow Status area and can use this information to respond to the Supplier and complete the recall.
