The eR Responses functionality enables users to submit responds to Supplier to recalls even if the notification was received as a paper recall. Responding this way to paper recalls enables your organization to maintain a repository of responses within NotiSphere while encouraging Suppliers to join the platform.
Add Responses to Paper Recalls
From the left navigation select eR Responses.
On the upper right, click the "Add" button. This will pop up a card.
Complete the Pop Up Box
Fill out the following required information in the pop up box (see below for information on optional fields)
Supplier Name
Recall Name
Recall Number
Supplier Response Email - this will be the email listed on the recall response form from the Supplier
Response Documents - attach a scanned copy of the completed response form here. Documents attached here ill be sent to the email specified in the Supplier Response Email section.
Additional Fields
There are additional fields that may be used within the pop up if desired.
Distributor Name - in addition to the Supplier/Manufacturer, the system enables Responders to track the Distributor of an affected product
Affected Product - users can designate whether affected products were destroyed or returned
Notification and other Documents - if there are documents a user wishes to include for internal notification purposes, such as copies of the original notification, they may be attached in this secondary attachment area. These documents are NOT sent to the supplier.
Review the Response Email for Supplier
Review the standard email for the supplier
Add a additional comments if desired in the box provided
Click YES to send immediately or click NO to save as a draft
Recall Coordinators and Responders can manage electronic responses from one place
Depending on how your organization has set up roles and sites, responders will only see responses from those within their own sites. Recall Coordinators typically see across the entire organization. NotiSphere has several flexible set up options to ensure your team is working with responses effectively.
