You can respond to a Supplier using eR Responses even if the notification you received was a paper recall. eR Responses allows you to maintain a repository of responses in NotiSphere.
Send Electronic Responses (eR Responses) to Paper Recalls
From the left navigation menu, select eR Responses.
On the upper right, click the Add button. This will open a pop-up window.
Complete the Fields on the Pop-up Window
Fill out the following required information in the pop up box (see below for information on optional fields)
Supplier Name
Recall Name
Recall Number
Supplier Response Email - This will be the email listed on the recall response form from the Supplier
Response Documents - Attach a scanned copy of the completed response form here. Documents attached here will be sent to the email specified in the Supplier Response Email section.
Additional Fields
There are additional fields in the pop-up that may be used.
Distributor Name - in addition to the Supplier/Manufacturer, you can track the Distributor of an affected product.
Affected Product - Users can indicate whether affected products were destroyed or returned.
Notification and other Documents - If there are documents a user wishes to include for internal notification purposes, such as copies of the original notification, they may be attached in this secondary attachment area. These documents will NOT be sent to the supplier.
Review the Response Email for Supplier
Review the standard email for the supplier.
Add a additional comments, if desired, in the box provided.
Click Yes to send immediately or click No to save the response as a draft.
Manage Electronic Responses from One Place
Depending on how your organization has set up roles and sites, Responders will only see responses regarding the site(s) with which they are affiliated. Recall Coordinators typically see across the entire organization. NotiSphere has several flexible setup options to ensure your team is managing responses effectively.
