Sending Responses and Completing a Recall - Providers

Be Sure to Complete the Recall Process

Completing the recall by sending a response form to the Supplier is an important part of the recall management process.  When you send the response and complete the recall on the NotiSphere platform you are letting the rest of your organizational team know the work is done. NotiSphere also tracks the number of days a recall is open. Managing activities by completing recalls helps keep your teams internal KPIs accurate.

Also, suppliers frequently have FDA or other regulatory requirements to collect responses from providers. They have a need to close the loop with Providers and will continue to contact you for a response.

for information on Adding a Recall, read this article

‍Send Recall Response to the Supplier and Complete the Recall

Once sufficient information has been collected to respond to the Supplier, the Recall Coordinator fills out the Supplier Response Form and scans it.

From Recalls, click on the appropriate Recall

1 - Click "Mark Recall as Complete"

2 - Click "Confirm" – Are you sure you want to mark as complete

3 - Enter the Supplier Response Email address (found on the recall response form) and attach the scanned Response Form

4 - Indicate whether affected product was found or not

click Save – a pop up of the email to be sent to the Supplier will appear

An example of what will be sent to the Supplier will display in a popup. Standard verbiage will display at the top.

4 - (Optional) Enter any additional comments you wish to include to the Supplier in addition to the standard verbiage.

5 - Choose Yes to send the email response to the Supplier. Choose No to keep recall in Draft. Return later to Mark as Complete