Sending Responses and Completing a Recall - Providers

Be Sure to Complete the Recall Process

Suppliers often have FDA or other regulatory requirements to collect responses from Providers. They must close the loop with Providers. They will continue to contact you until you send them a response. Therefore, completing the recall by sending a response form to the Supplier is an important part of the recall management process.  Moreover, when you send the response and complete the recall on the NotiSphere platform, you communicate to the rest of your organization that the work is done.

For information on Adding a Recall, read this article

‍Send a Recall Response to the Supplier and Complete the Recall

Once you have received sufficient information from your Delegates, you can fill out the Supplier Response Form, scan it, and upload it to NotiSphere.

From the Recalls screen, click on the Recall

1. Click "Mark Recall as Complete."

2. Click "Confirm."

3. Enter the Supplier Response Email address (found on the recall response form) and attach the scanned Response Form.

4. Indicate whether affected product was found or not.

Click "Save." The email that will be sent to the Supplier via NotiSphere will appear.

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5. Enter any additional comments you wish to send to the Supplier. (Optional)

6. Choose "Yes" to send the email response to the Supplier. Choose "No" to keep recall as a draft. (be sure to return to it later to mark it as complete.)