Suppliers - Tracking Recall Event Responses for Not-Covered Locations

Tracking Recall Event Responses for Not-Covered Provider Locations

Tracking the responses from Provider locations is an important part of recall management.  With NotiSphere, Recall Coordinators can manage the responses from any Provider location regardless of whether they are on the platform or not.  

Note that this feature is optional and can be toggled on and off on by the Administrator under the Organization Setting --> General tab

Understand Affected Location Profiles

When the Recall Coordinator loads the affected locations file for an event, the system will identify whether those locations are mapped to a Provider that uses the NotiSphere platform or not.  

For Providers actively using NotiSphere (Covered and Emailed status), the Recall Coordinator can expect to receive electronic responses from Providers through NotiSphere.  

For others not yet on NotiSphere (Not-covered status), the Recall Coordinator can log and track responses to notifications sent via paper, maintaining only one repository or system of record for all information pertaining to recalls.   

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The Affected Locations tab will give the Recall Coordinator a clear view of the status for all affected locations.

Logging Responses Manually via the Paper Responses tab

When the Recall Coordinator receives a response from a Provider outside of the NotiSphere system either via regular email, phone, or mail, they can add the response to the NotiSphere platform manually using the Paper Responses feature. To access the Paper Responses feature, click Paper Responses when viewing a Recall Event.

From this screen, you will see a list of any responses that have already been manually entered.  Use the three dots next to any of the listed responses to edit, view, or delete the response details.

Click the ADD button to add a new response.  Remember that it is only necessary to add responses for Not-covered provider locations. Covered provider responses are handled electronically, seamlessly, and efficiently through the NotiSphere platform.

Completing the ADD Pop-up Form

Once you click ADD, a pop-up window will appear for you to enter the relevant information.

1. Choose the Name of the IDN/Provider from the type-ahead list. This entity must exist in the Affected Location list.

2. Select the relevant locations. The locations presented will be those associated with the IDN chosen in step 1.

3. Enter the date the response was received.

4. Use the drop down to select the manner in which the response was received – paper, email, or by phone.

5. Enter the name of the individual providing the response.

6. Log the responses to the Provider Actions given by the respondent.

7. Save the response.

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