Frequently Providers will receive a recall notification from both the Manufacturer and the Distributor for the same recall event. NotiSphere enables Provider Recall Coordinators and Responders to track this information where relevant. When creating a recall event or eR response in the NotiSphere platform, the user may include both the Manufacturer and Distributor information.
Note - when managing notifications from both Manufacturer and Distributor, enter the same Recall Name for each event to make sorting records simpler.
Tracking a Recall Notification from a Manufacturer for a Distributed Product
Enter the Manufacturer name in the Supplier Name field.
Include the Manufacturer recall email response address in Response Email field.
Enter the Distributor into the Distributor Name field. Note that this field is optional.
Tracking a Recall Notification from a Distributor
Enter the Distributor name in the Supplier Name field.
Enter the email response address from the Distributor notice in the Response Email field.
Enter the Distributor to the Distributor Name field.
Note - if there are notifications from both Manufacturer and Distributor, use same name for each event to make sorting records simpler.
Managing Recall Views with Manufacturer and Distributor Identified
On the Recalls tab, both the Supplier Name and Distributor fields will be shown. This enables Recall Coordinators to easily view, search and sort on either field.
This approach enables the Recall Coordinator to manage and respond independently to each notification while maintaining visibility into activity for distributed products.
