How Provider Administrators Manage Roles and Users

Users and Roles are two concepts that work together in the NotiSphere platform to enable secure, permissions-based access to the platform. Users are people who have NotiSphere accounts. Each User is assigned a Role within NotiSphere. A Role describes what features a User has access to in NotiSphere.

The NotiSphere implementation team can assist you with determining the best Role assignments for your organization's Users.  

Administrator Role

The NotiSphere Team will set up a User in your organization as an Administrator. The Administrator can then set up additional Users and assign them Roles.

Administrators can create User accounts, assign  Roles, verify your organization's locations or sites, and use all features of the NotiSphere platform. NotiSphere recommends that every organization have two Administrators - a primary Administrator and a backup.

Recall Coordinator Role

Recall Coordinators typically triage recalls, assign actions to others using the Workflow feature, and send responses to Suppliers to complete or close a recall event. These are Users who manage recalls, and therefore, need visibility across all recalls. However, they do not need to perform administrative functions like adding Users or verifying locations.

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Responder Role

Users assigned a Responder role typically perform recall-related actions and send recall responses to Suppliers.

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Sourcing Coordinator Role

Users assigned a Sourcing Coordinator are typically Supply Chain or Materials Management employees. They manage Product Disruptions such as Backorders and Shortages, and therefore, need visibility across those kinds of supply events. However, like Recall Coordinators and Responders, they do not need to perform administrative functions like adding users or verifying locations.

Delegates

Within NotiSphere, Recall and Sourcing Coordinators can assign tasks to others in the organization. These individuals are referred to as Delegates. Delegates do not need a NotiSphere account to respond to Recall and Sourcing Coordinators questions and requests.

The Recall Coordinator enters Delegates' email addresses on the Workflow tab of a recall in NotiSphere. Delegates then receive  requests in an email, asking them to perform tasks necessary to complete and close a recall.