How Provider Administrators Manage Roles and Users

Users and Roles are two concepts that work together in the NotiSphere platform to enable feature-focused access to the platform.

Users are people who have accounts within NotiSphere

Each User is assigned a Role within NotiSphere

Put another way, a User is a person. A Role describes that User's access to features within NotiSphere.

The NotiSphere implementation team will assist the organization's primary Administrator in determining the best Role set up for Users in the organization.

Administrator Role

The first User in your organization will be set up by the NotiSphere team. That User will be set up with an Administrator Role.

The Administrator can then set up additional Users and assign those Roles.

Administrators have the power to create Users Accounts, Assign  Roles, verify Supplier Locations and use all functional areas within the NotiSphere application. It is recommended that every organization have two Administrators - a primary Administrator and a backup.

Recall Coordinator Role

Users assigned a Recall Coordinator role are typically the people in the organization who triage recalls and direct the workflow related to actions needed to complete a recall event. These are Users who are managing recalls and need visibility across recalls and responses but do not need to perform account management functionality like adding users or verifying supplier locations.

Responder Role (Recalls)

Users assigned a Responder role are typically those who are performing actions related to recalls and sending recall responses back to Suppliers.

These Users have limited access to the platform enabling them to focus on their activities.

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Sourcing Coordinator Role

Users assigned a Sourcing Coordinator role are typically the people in the organization who are involved with purchasing supplies and materials. These are Users who manage Product Disruptions - such as Backorders and Shortages - and need visibility across those kinds of events but do not need to perform account management functionality like adding users or verifying supplier locations.

Delegates

Within NotiSphere Recall and Sourcing Coordinators can assign  tasks to people within the organization without that person having user account within the system.

These individuals are referred to as Delegates and the process works very simply.

- The Coordinator lists the organizational email of the Delegates in the Workflow area of an event.

- The Delegate receives the request like an ordinary email and responds.