How Provider Administrators Manage Roles and Users

Users and Roles are two concepts that work together in the NotiSphere platform to enable permissions-based, secure access to the platform. Users are people who have NotiSphere accounts. Each User is assigned a Role within NotiSphere. A Role describes what features a User has access to in NotiSphere.

The NotiSphere implementation team will assist your organization's designated NotiSphere Administrator with determining the best Role assignments for Users.  

Administrator Role

The NotiSphere Team will set up a User in your organization as an Administrator. The Administrator can then set up additional Users and assign them Roles.

Administrators have the power to create User accounts, assign  Roles, verify your organizations locations or sites, and use all features of the NotiSphere platform. NotiSphere recommends that every organization have two Administrators - a primary Administrator and a backup.

Recall Coordinator Role

Recall Coordinators typically triage recalls, assign actions to others using the Workflow feature, and respond to Suppliers to complete or close a recall event. These are Users who manage recalls and need visibility across all recalls. However, they do not need to perform functions like adding Users or verifying locations.

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Responder Role

Users assigned a Responder role are typically those who perform recall-related actions and send recall responses to Suppliers.

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Sourcing Coordinator Role

Users assigned a Sourcing Coordinator role are typically involved with purchasing supplies and materials. They manage Product Disruptions - such as Backorders and Shortages - and need visibility across those kinds of events. However, like Recall Cooridnators and Responders, they do not need to perform account management functions like adding users or verifying supplier locations.

Delegates

Within NotiSphere Recall and Sourcing Coordinators can assign tasks to others in the organization without them needing a NotiSphere account.  These individuals are referred to as Delegates.

Recall Coordinator enters Delegates' email addresses on the Workflow tab of a recall in NotiSphere. Delegates then receive email requests asking them to perform tasks necessary for completing and closing a recall.