Product Feature Updates
Favorite Features and Best Practices
July 2023
Track Whether Your Organization was Impacted by a Recall Event
Looking for a simple way to record whether your organization was impacted by a recall event?
Leverage the Affected products indicator available when responding to a recall event. Responders can indicate whether Affected Product was found and whether it was Returned or Destroyed.
Track the Impact to Your Org
Track Distributors, Too!
The ability to add both manufacturer and distributor information is now available.
Use this feature to enhance your information gathering related to recall notifications.
Addressing Errors When Responding
When sending a supplier response to a paper recall the platform will display an Error message if there was an issue delivering the response.
Typically, this is caused by an invalid email address entered for the Supplier Response Email.
To resolve, check the scanned response form and confirm the email address. Make any needed edits and resend.
Managing Errors when Sending Responses
