Recall Management the Smart Way

In some cases, the Supplier may not provide an email address for you to send the response form to. To complete a Recall Event or eR Response when this occurs, simply insert your corporate email address in the Supplier Response Email space. If you submitted your response through a Supplier portal, you may attach an electronic copy of the response you provided by saving the page from your browser and attaching. Alternately, you may also create an internal form for this purpose and attach it. In this way you maintain a complete repository of recall activity and response details for your organization.

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Users can customize their View lists by rearranging field orders, sizes and determine which fields display. Click for more information on Customizing Views.

To resend a Recall response, click on the recall and click the Re-Open Recall button at the upper right.

From the pop up, remove and reattach any response forms, if needed, and click Send.

The sample email to the Supplier will display along with a space for inserting any comments.

Click Yes to resend the response.

When responding to a notification, users have the ability to indicate whether the Organization / Site was affected by the recall. This information is viewable in the Recall / eR Response tab for all users with relevant access, example below is for Recalls tabs. For more information read this article.

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