Need to know the basics of adding a Recall Event? Learn More
NotiSphere enables Recall Coordinators to communicate with Provider Locations and internal stakeholders. Use Workflow to manage activity internal to your organization during a recall event. Learn more about Workflow.
In addition to initially Notifying the Provider locations during a Recall Event, NotiSphere enables Supplier Recall Coordinators to stay in communication with Providers during the Recall Event. Use the Communication tab found on the Recall menu to chat with Providers. A log of the chat is maintained for record keeping all in one place. Learn more about the Communication feature.
Once the Recall Details page has been completed, the Recall Coordinator is able to add Products and Affected Locations to the Recall Event. Products may be added manually or uploaded. Affected Locations are uploaded. Learn more about Loading Products and Loading Affected Locations.
To resend a Recall response, click on the recall and click the Re-Open Recall button at the upper right.
From the pop up, remove and reattach any response forms, if needed, and click Send.
The sample email to the Supplier will display along with a space for inserting any comments.
Click Yes to resend the response.
When responding to a notification, users have the ability to indicate whether the Organization / Site was affected by the recall. This information is viewable in the Recall / eR Response tab for all users with relevant access, example below is for Recalls tabs. For more information read this article.
Provider users have the ability to create and edit recall events. In the case where a user wishes to delete an active Provider created recall, please reach out the NotiSphere Support team at support@NotiSphere.com.
It is not possible for Provider users to delete any Supplier notified product disruption event within NotiSphere. These events may be marked Complete when all relevant actions are completed by the Provider user.
The Provider's Recalls Summary Report presents overview level information across all Recalls for an organization. Recall Coordinators and Administrators will find this report under the Recalls tab on the platform.
Look for the Download Icon for reports available to you in the platform to access reports. Read this article for more information about Reports.
When delegating a task using Workflow - such as asking an inventory clerk to check for affected product - the delegate may use a tablet or other device to respond to the action, provided the device is equipped with the delegate's appropriate email account, a browser and internet access.
Administrators and Recall Coordinators have the ability to add, edit and delete the standard actions that appear in Workflow for Delegates. Under Recall Settings, click on Template Actions. There the Administrator can add, edit or delete the actions that appear. Read this article for more information.
When sending a Supplier Response to a paper recall the Recall Coordinator or Responder can cc anyone in your organization provided the email domain has been loaded by the Administrator. Read this article for more information.
When sending a supplier response to a paper recall the platform will display an Error message if there was an issue delivering the response. Typically this is caused by an invalid email address entered for the Supplier Response Email. To resolve, check the scanned response form and confirm the email address. Make any needed edits and resend. Check out this article for more information.
Passwords must include a mix of capital and lowercase letters, numbers, along with a special character (any special character found above the numbers 1-9 on your keyboard)
Users can customize their View lists by rearranging field orders, sizes and determine which fields display. Click for more information on Customizing Views.